Frequently Asked Questions


Probably. Everything has been tested in multiple DAWs, but try the demo first to make sure. Expecially if you're running a MIDI plugin or using an obscure DAW.

We use OpenGL by default to render the GUI. In rare cases, there can be an issue with OpenGL support on the device you are running. This can usually be fixed by making sure your graphics drivers and operating system are up to date.

You can disable OpenGL rendering by creating a file called venomode.txt with the contents GPU=0 on your Desktop, and then loading the plugin. Here is an example file you can download to your Desktop. Once the plugin has loaded, the setting will be saved and you can delete the file.

Depending on your CPU and the graphical intensity of the plugin, disabling hardware acceleration may seriously degrade performance while the plugin window is open, so updating your drivers is preferred.

Fresh installs, demos, and updates all use the same installer file. You can download the latest versions of your plugins in your user area.

The era of 32-bit operating systems is coming to an end, and along with it, hosts, plugins, and other non-audio software. Microsoft are currently phasing out 32-bit versions of Windows, and MacOS and Ubuntu have dropped 32-bit support altogether. Even some of the big DAWs, such as Ableton Live, Logic Pro, and Cubase, only provide 64-bit builds.

Dropping 32-bit support wasn't a desicion taken lightly, however, maintaining support for 32-bit versions of our plugins takes time and resources away from creating exciting new products and features.

Similarly to 32-bit, maintaining our products and tools for older operating systems takes away development time that could be better spent elsewhere. We have been supporting operating systems that were released well over a decade ago, but with them becoming end-of-life, official support and security updates are no longer available.

Chances are you're using a new 64-bit OS anyway and you'll be unaffected - the market share for older 32-bit OSes is tiny in comparison. However, the legacy versions can always be downloded from the Legacy Page.

If you want to get in touch, you can either drop us an email, or send us a Twitter or Facebook message. If you scoll to the bottom of the page, you can find our contact links.


To install the plugin on Linux, simply extract the files and run the install.sh script. In your Terminal app, run the following commands:

cd ~/Downloads Change to your Downloads folder

mkdir tempinstaller Create a temporary folder to extract to

tar -C tempinstaller -zxvf PLUGIN.tar.gz Extract the bundle

bash tempinstaller/install.sh Run the installer script

rm -R tempinstaller/ Clean up the temp folder

Click Here for an example terminal session

Licence & Payments

We use Paypal as our payment service provider. It's secure, easy to use, and you don't need a PayPal account. Once you have purchsed a license, a serial number will be immediately deposited into your account, which you can access at any time. A copy will also be emailed to you.

First you need to register for an account. Any purchases are linked to this account so you can review purchases, and serial numbers at any time. After you have registered, head over to the shop and choose your product.

After you enter your licence code and restart your DAW, the demo will unlock and become the full version. Click the registration button () in the plugin GUI to register.

The license is per-user, so you can install the software on all the devices you own, providing you only run one device at a time.

If you don't yet have an account with us, you can redeem your plugins here. Alternatively, login to your user area, and you can select the option to redeem a plugin there.

Sure. We're sad to hear our plugins aren't doing it for you, but just drop us an email, and we can create a transfer code for you to give to the other party.


In some DAWs, you can add Phrasebox in a slot before your instrument, however in most DAWs, you need to create two separate tracks.

The first track contains a chord sequence you have created, and an instance of Phrasebox. The second track contains your software instrument.

On your instrument track, you then need to set the MIDI input as the output of Phrasebox, and probably enable monitoring.

All DAWs do this differently, and you can find screenshot guides to most of them below:

This will be due to incorrect routing. Make sure you have properly set up the MIDI routing (see above).

If you are in Ableton Live, make sure to set the second box to the Phrasebox device, or else the track is just listening to your original chords.

Phrasebox works like an arpeggiator - it requires an input to make an output. Make sure you are sending in a chord sequence, and have enough notes for all the rows you are using.

If you have a chord sequence and there is still no sound, you may have to enable monitoring for your instrument track - see routing above.

Phrasebox is like a cross between an arpeggiator, a phrase player, and a re-pitcher. It takes in your MIDI notes, maps them to the rows in the piano roll, and plays back the phrase in real-time using the notes you play in.

Here is a screenshot showing how a 3 note chord works in Phrasebox. Phrasebox takes any notes you input, and maps them in pitch order to the rows in the piano roll. As you can see, note C3 is mapped to row 1, E3 is mapped to row 2, and G3 is mapped to row 3. As there are only 3 notes playing, only rows 1-3 will produce any output.

Phrasebox will then play back the phrase in realtime, using these notes. As you can see from the output, your notes get transformed into a musical phrase.

As Phrasebox works like an arpeggiator, you first need to import a chord sequence as a MIDI file. Phrasebox then creates a new MIDI file from these notes that you can drag out of Phrasebox and into your DAW.

To import a MIDI file, you just need to drag and drop one onto the Phrasebox piano roll. Some DAWs will automatically create a MIDI file when you drag out of the DAW's window, and so you can drag straight into Phrasebox from your DAW. However others don't and this availability can differ based on your OS, DAW and versions.

Below are the two options - try option 1 first as that is the simplest, but otherwise you have to use option 2.